Terms & Conditions

1. User Agreement

1.1 Please read these terms and conditions carefully. By using kitaboodle.com.au you accept these terms and conditions and our Privacy Policy. 

 

1.2 We reserve the right to change any terms contained in these terms and conditions at any time. Changes to terms and conditions will be published on kitaboodle.com.au 

 

2. Shipping and Deliveries

2.1 Kitaboodle uses Australia Post eParcel service for all standard post deliveries within Australia.You will be emailed an Australia Post tracking number once your order has left our warehouse. Orders will require signature on delivery and if no one is available to receive your parcel collection details will be provided to you by Australia Post. Standard delivery times will vary per state. 

 

 

3. Returns

3.1 In the event that you change your mind about your purchase, unwashed or unused items in their original packaging may be refunded or exchanged within 14 days of receiving the items with proof of purchase. This applies to both full price and sale purchases. 

 

3.2 If you receive faulty goods or goods that are wrongly described or depicted on the website you can choose to have your purchase refunded, exchanged or credited. Please ensure that you retain your receipt of purchase. 

 

3.3 Any paid shipping fees are non-refundable – Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customers responsibility, we therefore suggest you use a tracked postage service with insurance.

 

4. Placing Online Orders

4.1 For orders on kitaboodle.com.au, prices are as marked and final at the time your order is placed.  

 

4.2 All payments are processed securely via Stripe, Australia’s leading secure payment gateway. We do not store any customer credit card information.

 

4.3 Photographed accessories are extra unless otherwise stated.

 

4.4 Due to different screen resolutions, colours may vary.

 

5. Privacy

5.1 See the Kitaboodle Privacy Policy.

 

6. Intellectual Property

6.1 kitaboodle.com.au and its content are subject to copyright, and other intellectual property rights.

 

7. Promotions

7.1 From time to time Kitaboodle may advertise promotions on its website and social media accounts. If you comply with these terms and condition and the requirements of the relevant promotion you will be entitled to any benefit of the advertised promotion. 

 

8. e-Gift Cards

8.1 Any gift card that is lost or stolen is not able to be replaced, refunded or redeemed. 

 

8.2 Kitaboodle e-Gift cards are:

  • Redeemable for any merchandise or services on kitaboodle.com.au

  • Unable to be redeemed for cash or be used for payments of credit or retailer accounts

  • Valid for 36 months from the date of issue

  • Automatically expire and are unable to be redeemed after expiry date

  • Unable to be reloaded

     

8.3 Kitaboodle e-Gift cards are available at any value between $20 and $1000. A maximum of X gift cards are available per order. 

 

8.4 When ordering an e-Gift card via the kitaboodle website:

  • Cash is unable to be granted for any unused balance.

  • Any unused balance at the time of expiry of and e-Gift card cannot be refunded or credited

  • If a purchase exceeds the available card balance, the card holder will be required to pay the difference with an alternative payment method.

  • e-Gift cards cannot be used to purchase gift cards or e-Gift cards.

8.5 When purchasing e-Gift cards on the Kitaboodle website, the recipient’s email address must be entered correctly. Any e-Gifts cards not delivered due to a purchaser’s error, cannot be replaced or refunded.

8.6 Kitaboodle e-Gift cards are non-refundable and not redeemable for cash.

 

9 Refunds & Cancelations 

9.1 Once an order is placed via the Kitaboodle website, Kitaboodle is unable to add, remove or amend the order including the delivery details, any gift card value, designs or remove items from the order. We reserve the right to cancel the order if:

  • An unauthorized credit card is provided;

  • We are unable to process payment on the credit card provided;

  • Invalid personal details are provided;

  • If, when required, acceptable proof of identity cannot be provided;

  • The product has become unavailable; 

  • If, for any reason, we don't reasonably believe we can successfully complete delivery. 

We will attempt to notify you before cancelling your order.

 

Kitaboodle Pty Ltd ABN 96 906 510 676
Last updated: 8/12/2020